HOKO-flexi Kindertische
Versand und Lieferung
Rücksendung und Umtausch
Can the LED lighting in the mirrors be dimmed?
We have LED bathroom mirrors with dimmable light. Not all mirrors have this additional function. You can find the details in the product description of the respective mirror.
Can you change the light color on the LED mirrors?
We have LED bathroom mirrors where the light color can be changed (cold white / warm white / neutral white). Not all mirrors have this additional function. You can find the details in the product description of the respective mirror.
How can I find out which mirror size fits in my bathroom / guest toilet?
If you are not sure what size your new HOKO bathroom mirror should be, it is best to cut a piece of cardboard to the appropriate size (you can find the mirror dimensions in our respective article text). Hold the cut-out piece of cardboard in the designated place. This way you can easily see whether the desired mirror size will fit in your bathroom / guest toilet.
Is an LED bathroom mirror sufficient as the only light source in the bathroom / guest toilet?
We do not recommend using an LED illuminated wall mirror as the sole light source. The light from LED illuminated mirrors highlights the reflection and is not sufficient to illuminate an entire room.
How can I see when my order will be delivered?
We will send you a shipping confirmation with the tracking number for parcel tracking with DPD on the Internet or in the DPD app, which our shipping partner DPD provides for you. This way you can see the current status of your parcel and the planned delivery.
How much are the shipping costs?
We ship free of charge within Germany.
I haven't received my order. What can I do?
Please contact us if you have any doubts about the deliverability of a shipment or if the estimated delivery date has been exceeded by 7 working days. We will take care of it.
You can reach our customer service by email at shop@hoko-style.de
(Monday to Friday from 10:00 a.m. to 3:00 p.m.)
How can I return an item if I don't like it?
To ensure that your return can be processed as quickly as possible, we ask you to proceed as follows (the process described below is not a mandatory requirement for the effective exercise of your legal right of withdrawal, but it makes processing easier for us)
- Contact our customer service by email at shop@hoko-style.de.
- You will receive all the information you need for the return from our customer service, such as the return label.
- You will receive the return label from us by email. Please use this return label for your return. Please pack the item carefully in the original box in which we sent the goods to you.
- Please make sure that the first label we sent you with your order is no longer visible. Please remove this completely before shipping or cover it with the return label.
IMPORTANT: Please do not return any item without contacting us first.
Who pays for return shipping in case of cancellation?
We will cover the costs of returning the goods in accordance with the right of withdrawal (for further information, see our page " Right of withdrawal " (Cancellation policy & cancellation form)
The delivered item is damaged / faulty?
We apologize for any inconvenience if the item you received is defective. If we have the item in stock, we will of course replace it immediately.
To complain about an item, contact our customer service by email at shop@hoko-style.de.
IMPORTANT: Please do not return any item without contacting us first.
Who pays for return shipping for defective items?
We will cover the costs of returning the defective item.
I have returned an item. When will I receive a refund?
As soon as we receive the return, we will inspect the item and then refund the purchase price.
The refund will be made within a few days of receipt of the return to the payment method used for the order.
If you have any further questions about our articles or your order, you can contact us personally Mon-Fri 10:00 a.m. - 3:00 p.m.:
eMail: shop@hoko-style.de, Phone: 0151-599 888 85
